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The following are recent letters and emails received from customers
If you’re looking for a guide to give you honest well informed advice look no further than Keenan. He helped us throughout the entire process, answered all our questions, and when he didn’t he found the answers very quickly. He helped arrange the survey/sea trial and escrow. He even helped us long after the closing with some last-minute documents we left at home. He is very friendly and straightforward. I highly recommend using his services. Happy Sailing!
-Lionel & Helen
Trent Carroll sold me my beloved yacht Hula Kai nearly 4 years ago. Since then, I have been active with friends purchasing their yachts in various parts of California and delivering them up and down the west coast.My experience with Trent Carroll was a completely different kind of transaction from anyone else I know. Trent was completely professional in the following ways that none of my friends and colleagues experienced from their yacht brokers. Trent followed through and kept his word about everything he said. He took care of details that I overlooked. My sea trial was a real sea trial, not a putt around the basin. We went to sea for the afternoon. He listened to my needs and met my expectations. During the escrow period I never saw Hula Kai dirty. Over the past few years I never passed up an opportunity to give Trent a hard time, but the truth of the matter is, I have the utmost respect and appreciation of his professionalism and I consider him a friend. If you are considering a yacht purchase and have the opportunity to work with Trent Carroll, rest assured, you will be working with the best.
A friend’s recommendation led me to Cruising Yachts, but it was the responsive, relaxed initial conversation with Keenan that sealed the deal. Keenan, as my broker, patiently explained the boat buying process and correctly assessed the types of boats I would be interested in viewing. His responsiveness was particularly appreciated during the decision-making phase. Furthermore, his knowledge of local resources made everything from surveys to registration happen quickly and smoothly. In the end, his attention, diligence and overall ease of interaction made my purchase of an awesome Ranger Tug R-25 SC an enjoyably memorable experience. I look forward to working with Keenan again when it’s time to get a bigger boat!
I spoke with a couple of brokers up and down the coast of Cali and after a conversation where I thought I was being heard and understood I chose Keenan! He represented me and guided me through the entire process. I felt secure with his knowledge and candor. More importantly I felt even more secure when he didn’t have a “quick” answer for everything. Brokers are in it for one thing. To sell a boat. Keenan has a different approach. “If you aren’t happy then let’s look at something else”.
I am very happy to say I finally purchased my first boat! A 45′ C&L Trawler! Best thing that has happened to me in 2020! Thank you Keenan!!!”
My Husband and I were out one day and we came across Cruising Yachts, we looked at each other and said what the heck lets go inside. We went inside and that is where we met Keenan, he asked how he could help us and we gave him some ideas of what we wanted.
Keenan was right on top of everything, he was knowledgeable, he is very personable, he listens and his communication skills are excellent! Keenan found the vessel both my Husband and myself love! I would highly recommend Keenan to anyone and everyone who is looking for a vessel!
- Mark and Marci Garcia